Privacy Policy

1. Scope & Role

HYVORA operates this website (https://hyvora.in) to present our software development services, digital solutions, and product platforms (such as HYVORA EduERP).

This Privacy Policy describes what information we collect when you visit our website, submit an enquiry, request a demonstration, or interact with our AIRA assistant, and how that information is utilized and protected.

2. Information We Collect

We adhere to the principle of data minimization, collecting only the information required to respond to your inquiries and evaluate project scopes:

A. Information You Voluntarily Provide:

• Contact Information: Name, Email Address, and Phone/WhatsApp Number when submitted through our contact form, demo request form, or chat interface.
• Project & Institutional Details: Organization/Institution Name, Organization Type, Estimated Student/User Scale, Role/Designation, and project descriptions provided in inquiry forms.

B. Information Collected Automatically:

• Technical Logs: Standard web server log data such as IP address, browser type, device characteristics, and timestamp of access for operational monitoring and security purposes.
• Local Storage Preferences: Your selected cookie preferences and interface state stored directly in your browser’s localStorage (not an HTTP tracking cookie).

3. Purposes of Processing

We process the information collected for specific, legitimate business purposes:

• To respond directly to your demo requests, project inquiries, and consultations.
• To prepare customized project scopes, estimates, and architectural proposals.
• To ensure website availability, diagnose technical issues, and protect against spam or unauthorized access.
• To measure aggregate website performance (subject to user consent for analytics).

4. Storage, Security & Retention

We take practical technical and organizational measures to safeguard your information:

• Transmission Security: All web traffic to hyvora.in is encrypted using HTTPS / TLS protocols.
• Access Limitations: Incoming inquiries are accessible only to authorized team members handling client communications.
• Retention: Enquiry and communication records are retained only for the period necessary to address your request and manage ongoing client discussions, after which they are securely archived or removed.

5. Third-Party Service Providers & AI Processing

We do not sell or rent personal information. In the ordinary course of operating this website, the following technical providers may process data:

• Hosting & CDN: Vercel Inc. hosts the web application and serves static assets.
• Enquiry Routing: Form submissions are processed via Google Apps Script and recorded in secure Google Workspace spreadsheets.
• AIRA AI Assistant: Messages typed into the AIRA chat widget are processed via the Groq API to generate conversational responses based on our predefined knowledge base. We do not transmit background identity records to Groq beyond what you type in the chat prompt.

6. Your Privacy Rights

In alignment with applicable data protection principles, you may at any time:

• Request access to or a summary of the personal information you have submitted to us.
• Request correction or updating of inaccurate information.
• Request deletion of your contact records from our enquiry databases.
• Withdraw any previously given consent for communication or analytics.

To exercise any of these requests, please email us at hyvora.official@gmail.com with the subject line “Privacy Request”.

7. Privacy Contact & Grievance Redressal

If you have questions, concerns, or grievances regarding our privacy practices, please contact our privacy desk:

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates to our services or operational practices. Any changes will be posted on this page with an updated “Last Updated” date.